Shipping policy

INTERNATIONAL ORDERS

Renting With Elle ships within New Zealand ONLY. Orders with international addresses will not be fulfilled; they will be refunded immediately.

SHIPPING

All orders are shipped using New Zealand Post's Overnight Courier Service.

Our orders are processed Monday - Friday (excluding public holidays) and will be dispatched 3-5 days prior to your selected date (depending on notice). We aim to have your order delivered 2-3 days prior to your event.

Once your order has been dispatched, you will receive tracking information via email. Please check your junk/spam folder prior to contacting us as sometimes these emails end up there!

Shipping Prices:

- Return Shipping (Auckland): $12.00 NZD

- Return Shipping NZ Wide: $15.00 NZD

- Return Shipping NZ Wide (RURAL): $20.00 NZD

- Saturday Delivery (Orders for the same weekend placed after Wednesday 1pm): $25.00 NZD

* Please note: Saturday Delivery does not guarantee on time arrival; these orders are placed at your own risk. To ensure on time delivery, please place orders for the same weekend before Wednesday at 1pm.

Saturday delivery is not available for rural addresses.

RETURNS

On the last day of your rental period, using the courier bag provided by us, please return our garment to your nearest NZ Post counter by 2pm. If this falls on the weekend/a public holiday, please return the next working day.

Please do not use an NZ Post Drop Box as these are not regularly monitored and the parcels do not always get scanned.

If you happen to lose the Courier Bag we have provided, contact us immediately. If you have access to a printer we will be able to send you a copy of the Courier Label. Should you not have access to a printer however, you will be required to pay the costs of an NZ Post Bag with an Overnight Courier Ticket. Please send us this new tracking number as soon as possible to avoid being charged late fees.

LATE RETURNS

Late fees of $15 per day (up to seven days) that the garment is not returned will be issued if a customer fails to return our garment on the last day of their rental period/the next working day. If a booking needs to be cancelled due to your failure to return our garment on time, you will be held liable to fulfil these payments.

Please adhere to our Terms & Conditions as failure to comply may result in other customers missing out on their rental booking as well as the accumulation of fees.

To view our full Terms & Conditions, click here.

SHIPPING DELAYS

Once your order has been dispatched and within the New Zealand Post network, Renting With Elle is no longer responsible for any shipping delays that may occur.

If you have supplied an incorrect address or selected the incorrect shipping option, you will not be entitled to a refund. It is your responsibility to ensure all information provided is accurate.

Please contact us for any shipping/returns enquiries via email: rentingwithelle@gmail.com