Contents:
1. General Terms & Conditions
2. Rental Date Selection
3. Pricing
4. Damage
5. Cleaning Procedures
6. Sizing
7. Condition of Garments
8. International Shipping
9. Shipping Within New Zealand
10. Returns
11. Late Fees
12. Unpaid Fees and Theft
13. Cancellation Policy
14. Overseas Travel
15. Social Media
16. Personal Information

1. General Terms & Conditions

This website is operated by Renting with Elle. Throughout the site, the terms “we”, “us” and “our” refer to Renting with Elle. By visiting our site and/or renting something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms & Conditions carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

If you are under 18 years of age, your parent or legal guardian must access, read, and accept these Terms & Conditions prior to renting a garment from us.

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Renting With Elle has the right to refuse service to anyone at any time without explanation.

Renting With Elle is always the legal owner of all garments. As a consumer of the service we are providing, you are renting the garment from us for a set period of time, the rental period agreed upon between Renting With Elle and the renter, and must be returned at the end of this period. 

The rented garment must only be worn by the renter, it cannot be shared with others whilst it is in your possession. The renter is solely responsible for any damages that may occur to Renting With Elle’s garments whilst in their possession, regardless of who caused this damage. 

Rental bookings are confirmed when payment is received. Renting With Elle does not offer holds on bookings.

2. Rental Date Selection

You must select the date you are wearing our garment as shipping and return dates are determined by this. 

When selecting a rental period, please adjust the rental period so that the last day showing on the calendar is a working day (e.g. you've selected a 3 day rental but the last day is showing as a Sunday, change to a 4 day rental so the last day becomes a Monday).

3. Pricing

All prices are listed in New Zealand Dollars (NZD). Prices for our products and associated discounts are subject to change without notice.

4. Damage

You will be required to pay for any damages to our garments that occur during your rental period (including but not limited to stains, rips etc). These payments will cover any associated dry cleaning and repair costs that are incurred. 

If the garment is lost or damaged beyond repair, you will be held accountable and charged a replacement fee of the full RRP of the garment. The RRP of each garment is listed in each product description. The cost of the rental will not be subtracted from the RRP upon payment. 

Replacement fee payments must be made within 30 days. Failure to make on time payments will result in Renting With Elle taking all necessary steps in order to receive outstanding payments owed to us, such as legal action and debt collection. These methods include but are not limited to debt collection agencies and dispute tribunals. Renters are required to cover all debt collection fees. 

Under no circumstances will you be able to keep the damaged garment.

5. Cleaning Procedures

All items will be thoroughly cleaned in between rental bookings. Please do not attempt to wash the hired garment yourself as this may cause damage. If a stain has occurred during your rental period, we will assess the stain upon return and if applicable, you will be invoiced for the dry cleaning fees.

6. Sizing

In each product description there are two forms of size related information - the size on the tag, and the recommended size(s) in which it best fits. The recommended size(s) is to be used as a guide only, as these will not be applicable to all customers. We are not liable if this description is not accurate for you. 

Refunds will not be issued in the event of a garment incorrectly fitting the customer.

7. Condition of Garments

Due to the nature of being a rental business, our garments should not be expected to be in brand new condition. Most of our garments have been worn previously by other customers therefore general signs of wear are to be expected, including but not limited to micro pulls, small or unnoticeable markings, loose stitching. 

Any imperfections that we are aware of will be noted in the product descriptions and you as the customer are expected to have read and understood the condition of the garment prior to booking. Refunds will not be issued in the event of you not being happy with the condition of the rented garment if these flaws are noted in the product description.

8. International Shipping 

Renting With Elle ships within New Zealand ONLY. Orders with international addresses will not be fulfilled; they will be refunded immediately.

9. Shipping Within New Zealand

All orders are shipped using New Zealand Post's Overnight Courier Service. Our orders are processed Monday - Friday (excluding public holidays) and will be dispatched 2-5 days prior to your selected date depending on availability and time of booking. We aim to have your order delivered 1-3 days prior to your event. Once your order has been dispatched, you will receive tracking information via email. Please check your junk/spam folder prior to contacting us as sometimes these emails end up there!

Shipping Prices:

- Return Shipping (Auckland): $13.00 NZD

- Return Shipping NZ Wide: $19.00 NZD

- Return Shipping NZ Wide (RURAL): $25.00 NZD

- Saturday Delivery (Orders for the same weekend placed after Wednesday 1pm): $22.00 NZD

Saturday Delivery does not guarantee on time arrival; these orders are placed at your own risk. To ensure on time delivery, please place orders for the same weekend before Wednesday at 1pm. Saturday delivery is not available for rural addresses.

Once your order has been dispatched and within the New Zealand Post network, Renting With Elle is no longer responsible for any shipping delays that may occur. If your rental does not arrive in time for your event due to a postal delay, you will be offered store credit totalling the amount you paid for the rental, minus shipping costs. In order to receive this store credit, you must return the garment within two days of receiving it. 

Late bookings are not entitled to store credit if the rental does not arrive in time for the event. A booking is considered ‘late’ if it is placed for the same weekend after our weekly postal cut off (Wednesday 1pm), or three working days before your selected event date.

If you have supplied an incorrect address or selected the incorrect shipping option, you will not be entitled to a refund. It is your responsibility to ensure all information provided is accurate.

10. Returns

On the last day of your rental period, using the courier bag provided by us, you are required to return our garment to your nearest NZ Post counter by 4pm. If this falls on the weekend/a public holiday, please return the next working day.

You must not use an NZ Post Drop Box as these are not regularly monitored and the parcels do not always get scanned.

If you lose the Courier Bag we have provided, please contact us immediately. If you have access to a printer we will be able to send you a copy of the Courier Label. Should you not have access to a printer however, you will be required to pay the costs of an NZ Post Bag with an Overnight Courier Ticket. Please send us this new tracking number as soon as possible. 

Failure to comply with these return instructions will result in late fees being issued.

11. Late Fees

Late fees of $15 per day (up to seven days) that the garment is not returned will be issued if a customer fails to return our garment on the last day of their rental period/the next working day.

If a booking needs to be cancelled due to your failure to return our garment on time, you will be held liable to fulfil these payments.

12. Unpaid Fees and Theft

Late fees have a seven day due date. After seven days have passed, and the garment is not returned to us and/or the fees have not been paid, Renting With Elle will seek compensation for up to 100% of the full RRP of the garment. 

Renting With Elle reserves the right to take all necessary steps in order to receive outstanding payments owed to us, such as legal action and debt collection. These methods include but are not limited to debt collection agencies and dispute tribunals. Renters are required to cover all debt collection fees. 

Renters who breach our Terms & Conditions waive their right to their information being kept private. Renting With Elle may use the details provided in your booking to seek compensation or to aid in the return of a stolen garment.

13. Cancellation Policy

Unfortunately we do not provide refunds for change of mind bookings or any other cancellations within 14 days as your initial booking has therefore made the garment unavailable to other customers. 

Store credit will however be offered if the cancellation is over 14 days prior to the first day of the agreed rental period. 

14. Overseas Travel

You may travel overseas with our garments. Please select the 14 day extended rental option. If your trip is longer than 14 days, please contact us to arrange other options via email: rentingwithelle@gmail.com

When travelling, garments must be packed into your carry-on luggage. Do not place our garments in your checked luggage as this may result in loss of/damage to our product.

15. Social Media

By tagging us in social media posts, you consent to your images being used by us on our social media accounts and on our website.

16. Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Renting With Elle Privacy Policy.